Frequently Asked Questions (FAQs): Everything you need to know about Wekolf
How long are orders processed?
Once the order is placed, it takes 24-48 hours to arrive, 1 or 2 business days.
What are the payment options available?
Google Pay, Shop Pay, Master Card, Visa, Maestro, Amex or Union Pay.
How can I determine the right size for my kid?
Check the size guide chart to find out which size to choose.
Do you offer international shipping?
Yes, in addition to domestic shipments, we ship to Sweden, Romania, United Kingdom, Portugal, Poland, Netherlands, Malta, Luxembourg, Lithuania, Latvia, Italy, Ireland, Hungary, Greece, France, Finland, Estonia, Slovenia, Slovakia, Denmark, Croatia, Cyprus, Czech Republic, Bulgaria, Belgium, Austria and Germany.
How long does shipping take, and how much does it cost?
Once the order is placed, it takes 24-48 hours to arrive, 1 or 2 business days. Free shipping from €40.
How can I change or cancel my order?
Send an email within 12 hours requesting the cancellation of the order.
What do I do if I receive a defective or incorrect product?
Fill out the contact form and send photos of the defect or error. Once confirmed, a courier will arrive at your home to pick up your order for free.
Are there physical stores, or is it just an online store?
Wekolf only has an online shop, but you can find our corners at:
Charanga Outlet McArthurGlen Malaga
Charanga Calle Sierpes, Seville
Miguel Angel Jimenez School
Bavaria Golf
Will out-of-stock items be available again?
Some products, especially the basic ones, will be replaced once stocks run out. Keep an eye on our store and newsletter!