Returns and Exchanges

We always want you to love what you've bought, but… if it's not the right size, if it's not what you expected, or you simply want to return it, you have 30 days from the receipt of your order to make your return. If you receive a defective or incorrect product, Wekolf will cover the shipping costs. For returns or exchanges made by personal choice, shipping costs will be paid by the customer.

You must return the item along with its original packaging, instructions and/or any accompanying documentation.

How to make an exchange?

1. Return by post

You can always make your return by post to the following address (in this case, shipping costs will be paid by the customer, with a cost of 4.95€ that will be deducted from your refund):

Wekolf
Att. Online Store
C/ Ilusión, 16
29670 Marbella, Málaga (Spain)

We recommend using the same packaging you received to avoid generating extra waste. Please include your purchase invoice along with the items you wish to return (you can access it in your customer account).

Once the merchandise has been received and inspected, we will process the refund of the amount paid or the reversal of the charge to your account, provided the established conditions are met (garments not used or damaged, return of original packaging…). Exchanges or returns will not be accepted for products that are not in the same condition as received or that have been used beyond simply opening the product.

The refund will be made using the same payment method you used for your order. We will process your return as soon as possible and, in any case, within fourteen (14) days of receiving your order at our facilities.

2. Return of incorrect or defective product

You must send us the item cash on delivery to the following address. Once we receive your product, you will have the option to receive your refund or free shipping of the correct product:

Wekolf
Att. Online Store
C/ Ilusión, 16
29670 Marbella, Málaga (Spain)

Refund information

Once the condition of the merchandise has been verified, the refund will be processed using the same payment method used for your online purchase. If you would like us to credit the amount to your account balance instead, please let us know. Once the refund has been made, you will receive an email confirming it.